Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. on 07-09-2022 19:28. Then push the connector VM have provided over the screw thread. Go to virginmedia. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. I bought a powerline adpator that states can support up to 1ghz but at tops it was giving me 100MB which is worse than the wifi. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Sorry to hear of the install delay caused by the wall. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. thanks - 5353271. on 01-02-2023 14:26. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. . Can you help? - 5401771 BrowseThe item marked with a red box is an attenuator. TV on the go. We have tried plugging it into the only box we found it would fit but no luck. I can’t find wall socket that is compatible with the cable. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. It should work ok. Can I have engineer visit and setup it?I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Back a step. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. Got my virgin media self install kit but I don't have a virgin socket. I think there’s something missing to the Virgin Media wall socket in my flat. That is a Virgin telephone socket. 100. Turn on and start the hub. Step 2. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. But I have actually managed to get through to the technical team over chat. on 08-01-2023 20:46. ” I did not get a silver terminator cap in my packaging to send back. My Virgin Media App. I'm very sorry you don't have the wall socket. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm a Very Insightful Person, I'm here to share knowledge. There are two empty wall sockets but the cable doesn’t fit into either. Call the Pre-installation and delivery team on 0800 052 1734. If you have no luck you will need a technician’s install. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Plug into the Virgin Media wall socket. Sorry to hear you don't have a VM wall socket. But the metal isolator box looks like it might be the wrong way around. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Disappointing but not unexpected. Virgin Media; My Virgin Media;. 0. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Browse Virgin Media Virgin Media Community. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Manage Your Account. Need a Virgin Media Wall Socket Go to solution. 6. 1 ACCEPTED SOLUTION. Virgin Phone Switchover. Its a flat £25 charge to move the connection points and rebalance power levels. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Browse Virgin Media Virgin Media Community. Vonage 2nd line. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. I don't work for Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Stay safe online. ThanksOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. The box and cables may have been removed by the previous occupiers. on 05-12-2022 15:05. When parts are missing in the delivery, we don't have the ability to send a single item unless it is a remote or power supply. However, there is no Virgin Media Wall socket in my house. Phone. The first thing is to start making alternative arrangements for your internet connectivity. I just received my Virgin kit but when I tried to instal it I realised that I don’t have a virgin wall socket , my neighbour has - 5169065It's quite possible that one socket is inactive because its cable was cut years ago. Standard Member. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Stream from Virgin Media. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. The cable fits in the socket shown in the image attached. Forum Team Options. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Although there may not be a VM socket sometimes there is a socket installed by one of VM's predecessors such as NTL or Telewest, and that's the socket to use. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. I can only find the TV socket. My Virgin Media App. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. VM. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If however the socket itself has been removed you will need assistance. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. 0 Kudos. It probably goes into another room in the house. Incidentally the phone socket is redundant if not in use and can be safely removed. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Options. Browse Virgin Media Virgin Media Community. John_GS. I have tried to contact vm but I don’t have a landline number so they w. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . Turn on your TV and get connected. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. however as you still get a line from the wall socket there's a chance the migration has not completed yet. There is a cable coming from outside into my - 5368947. Explain you need a manned install. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. on 05-09-2023 20:36. Thanks . Please help. All the cabling is the property of Virgin Media and must not be touched. but I believe if the system has allowed self install VM has been installed in the past Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Push fit the VM-supplied lead onto the socket. Turn on and start the Box. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Virgin Media don’t do any Fibre connections to inside the house. The phone number doesn't connect you. No virgin media wall socket in QuickStart,. Tudor. We would like to show you a description here but the site won’t allow us. 1 ACCEPTED SOLUTION. hi. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayVM don't use fibre inside the property. Not all properties have a socket, just a cable. Learn more. RedTomato said: I removed my Virgin cable about a month ago. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Call the pre-installation and delivery team on 0800 052 1734. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. I only found an openreach mastersocket 5c in the flat. I only found an openreach mastersocket 5c in the flat. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Back a step. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am posting here and been on hold 2 hours and new a technician to come out and fit one. Phone line - 5 mins. This so calle. I'm very sorry to hear about the non wall socket. Explain what needs to be done and book an engineer visit. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. If you've set up an order and it's for a self installation and you're unsure you already have the required fittings, as @Tudor has advised, I would recommend calling the number. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m - 5393012. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2on a domestic hub you look at the values thus. The only wall boxes are old NTL boxes with TV and FM connections. I have only got one rectangular shaped white socket (Shown. Whichever is the most suitable. I don't see a Virgin Media Wall Socket anywhere in. QuickStart, set up and connections. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Tudor. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. The box and cables may have been removed by the previous occupiers. Account - Mobile. Has anyone had the same problem?Best to have the excess somewhere tucked away if possible. The existing cables will be screw-on (11 mm spanner or pliers required). The closest I could find was this, which. Tried to connect it but unfortunately there is no wall socket at all in property. Customer since 1993. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. 168. What I need to do? - 5432597 Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Cihank617. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Go back to normal router mode as soon as the test is done. Please there is no virgin media wall socket and I don't know how to go about the installation. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. Sorry to see that you have been having issues with connecting your equipment. . Quickstart is the quickest and easiest way to setup our services. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Tudor. on 05-04-2023 09:20. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Flag for a moderator; on 20-07-2023 13:38. I tried calling for an - 5370472 My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. Browse Virgin Media Virgin Media Community. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. FYI it was push-fit, not screw on, even though the receiving socket on the. Tudor. Other than that we don’t have one. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817 Browse Virgin Media Virgin Media Community TV on the go. Account -. Manage Your Account. Please help - 5208212. Explain what needs to be done and book an engineer visit. As @-tony- said, just get a pair of pliers and gently remove the pin from the socket. . Options. We would like to show you a description here but the site won’t allow us. However, I do not have any of the specified wall sockets available. The Hub 3 has arrived but the broadband spli. The box does however have a hole in. Browse Virgin Media Virgin Media Community. I'm due to have Virgin Media installed next weekend with both TV & broadband services. there is brown box outside but the cables are not coming in . Follow these simple installation steps for your Virgin Media home phone set up. Account - Cable. Learn more. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Unscrew the cable from the left hand side of the marked box & push the provided cable on (it is designed to push over the thread). It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. . I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Getting Connected with Virgin Media is easy when you have a wall socket. Give the pre-installs team a call on 0800 052 1734. I don't have a virgin media socket on 17-12-2022 10:38. Learn more. We can certainly look to get an engineer booked in for you. 24-03-2021 05:06 PM. Trace any cables coming out of it and check the ends of them. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Get the Hub ready by connecting the wires. Virgin Media Wall Socket Example 2. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. 2 weeks ago - last edited 2 weeks ago. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. on 21-08-2023 20:36. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Stay safe online. You need to go outside and locate the brown or grey omnibox on the wall. i don’t have a virgin media wall socket. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Account - Cable. Take a look outside where the incoming cable is. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Plug the cables into the Hub. There must have been a previous installation or you would not have been offered a self install. Hey Juanr, thank you for. Virgin Media; My Virgin Media. B&Q are running low on these however. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. The cable fits in the socket shown in the image attached. We recently applied for a virgin package of tv, phone and broadband. VM BB TV Landline. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I’m having the exact same problem. One of them was Telewest. Browse Virgin Media Virgin. The pre-install team number is 0800 052 1734. No Virgin Media wall socket on 19-10-2022 08:24. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Browse Virgin Media Virgin Media Community. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Sign in . 3 minutes ago. Vonage 2nd line. You have at least tested the ringing capacitor issue in the diagnostic process. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. The metal box in photo 3 looks like a likely contender. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Vonage 2nd line. Hub 3. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6 0 KudosJust like the other posts- I do not have a virgin media wall box. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. . I have virgin media 1ghz. I can’t push - 5368162. on 17-09-2022 22:50. I’ve just lived into my new house and received my Virgin box. i received an installation kit for my broadband but my property. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . My Virgin Media App. Hi Virgin Media, I'm also having the exact same problem. Feb 22, 2022. VM BB TV Landline. The technician visited a. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. The website is not even remotely helpful with this issue. Follow these steps to install your virgin Media Broadband, TV and Phone service. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Sign in . There should be a screw F socket on the bottom where the cable is now just pushed onto. There’s even no BT wall socket. Virgin Phone Switchover. I have looked everywhere but can't seem to find one. These enter my house via an air brick/vent very close to. in Networking and WiFi yesterdayHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). I recently applied and received the delivery for a virgin package of tv broadband. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Whichever is the most suitable. Security matters. Account - Cable. It probably goes into another room in the house. Tudor. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Wall socket issue in QuickStart, set up and connections Friday; Top. There must have been a previous installation or you would not have been offered a self install. I recently got Virgin broadband installed. We would like to show you a description here but the site won’t allow us. All you need to do is contact Virgin Media and explain what the issue is. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. on 28-10-2022 17:29. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. My Virgin Media App. That looks like a Sky dish cable. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. First picture is telephone socket which is now not used. These are the parts I could find, they were screwed into the end on the coaxial cable. I’m annoyed because I actually had a virgin sales person in my house. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWall Socket. Wow. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Turn on and start the hub. Eric714. . I could connect it in my house self install. I have looked everywhere but can't seem to find one. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Virgin Media; My Virgin Media; Shop; Help;. Joining in Options. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. Got my virgin media self install kit but I don't have a virgin socket. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. com. Options. on 25-09-2022 15:41. Phone. All forum topics; Previous topic; Next topic; 2. on 15-02-2022 10:03. Managing Your Account - Cable. Step 3 - Label the box – a letter came with the. The phone number doesn't connect you. Phone. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. My Virgin Media Hub 3 just came in but realised need a socket wall installed. 0 Kudos Reply. Virgin Media Community. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. I was happy and my kids were waiting for internet but unfortunately no wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hello there. Account - Mobile. Vonage 2nd line. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. James-30 wrote: ». but I believe if the system has allowed self install VM has been installed in the past . Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. My Virgin Media App. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Virgin Mobile. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Had arranged self-install as per suggestion from VM. Post Replyon 17-12-2022 10:39. Virgin Media; My Virgin Media; Shop;. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. The wall socket is currently in the living room and I need it moved to another room. Manage Your Account. Plug the cordless base. Thanks to everyone who replied to my question about removing old telephone boxes and wire. I need an engineer. Thank you. How long will the QuickStart installation take me? WiFi Hub - 30 mins. I just ordered the self equipment kit, broadband and Virgin media TV and just noticed we don't have a wall media socket, can we contact - 5171519Options. -a power cable for the hub's adapter. All forum topics; Previous topic; Next topic; 1 REPLY 1. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. signed up and was given the option of self installation. You need a small spanner to remove this. #1. 1 [or 192. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. I am trying to set up our wifi. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Hey ericchuang, thank you for reaching out and a warm welcome to the community I am really sorry to see you haven't got the right.